Keys? Wallet? Phone? Ahhh…
What I have learned about people and how they use technology.
The first time I saw the importance and potential of user research was looking at the raw data from a diary study in which we asked people to write down every time they used their Treo Smartphone over a week. I was struck by something unexpected—something we take for granted today. For participants, taking their Treo with them was just as critical as taking their keys and wallet. The surprise was that making/receiving phone calls (on their smartphone) didn’t make the list of top activities.
The immediate impact of the study helped me redesign the Treo Photos app as I learned how and when people used their device to share pictures. But what I saw in the study was a change in the center of gravity on how people wanted to use technology.